FAQ
Frequently Asked Questions
Mizoram Healthline is a service platform that connects users with licensed healthcare professionals for scheduling consultations. We facilitate seamless communication between patients and healthcare providers, helping users access the care they need quickly and easily.
No. Mizoram Healthline does not provide medical advice, diagnosis, or treatment. All healthcare services are delivered exclusively by independent, licensed professionals.
All professionals on Mizoram Healthline are independently licensed medical practitioners. They are responsible for the consultations, diagnoses, and treatments they provide.
You can browse available healthcare professionals on our platform, choose the one that best suits your needs, and schedule a consultation directly through our interface.
Our Dedicated Customer Support team is here to provide personalized assistance, from helping you navigate the platform to coordinating your consultation. We aim to ensure a smooth experience from start to finish.
Our platform is accessible 24/7 for browsing and scheduling. Customer Support hours is from 9:30 a.m to 5:00 p.m. Contact us at 8415813256.
Yes. We prioritize user privacy and follow strict data protection practices to ensure your information remains secure and confidential.
Yes, you can cancel or reschedule through your profile dashboard. Please note that cancellation/rescheduling policies may vary depending on the healthcare provider.
We take all feedback seriously. If you have a concern or complaint, our support team is ready to assist and work with you toward a resolution.
We charge a flat fee of ₹50 per booking, inclusive of all taxes. This fee applies to appointments scheduled with licensed healthcare professionals, including doctors, nurses, and other practitioners.
Refunds are typically processed within 3 to 10 business days from the date of initiation. The exact timeline may vary depending on your payment provider or bank.
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