Mizoram Healthline - Privacy Policy

1. Information We Collect

We collect the following types of information when you use our Platform:

a. Personal Information

• Full Name
• Contact Information (phone number, email address)
• Gender, age, and date of birth
• Location/address
• Government ID (if required for verification)

b. Health Information

• Symptoms, medical history, and other health-related data you voluntarily provide when booking or during consultations.

c. Usage Data

• Device information, IP address, browser type
• Pages visited, actions performed on the platform
• Location data (if permission is granted)

2. How We Use Your Information

We use your data to:

• Facilitate appointment booking with healthcare professionals
• Communicate updates, confirmations, and reminders
• Provide customer support
• Improve the performance and security of our Platform
• Comply with legal and regulatory obligations

3. Sharing of Information

We only share your information in the following cases:

• With healthcare professionals to enable your consultation
• With third-party service providers (e.g., payment processors, IT support) under confidentiality agreements
• If required by law, regulation, or court order
• To protect our rights, users, or the public in urgent circumstances

We do not sell your personal information to advertisers or third parties.

4. Data Storage & Security

We take reasonable steps to protect your information:

• Data is stored securely on protected servers
• Access is restricted to authorized personnel only
• Sensitive health data is encrypted during transmission and storage

While we strive to use best practices, no system is 100% secure. Please use strong passwords and safeguard your own devices.

5. Retention of Data

We retain your information:

• As long as necessary to fulfill the purposes described above
• For legal, regulatory, and accounting requirements
• You may request deletion of your account and data by contacting us (see Section 8)

6. Your Rights

You have the right to:

• Access or correct your personal data
• Withdraw consent at any time
• Request deletion of your data (subject to legal exceptions)
• File a complaint with relevant data protection authorities

To exercise any of these rights, please contact us at the details below.

7. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve your user experience
• Analyze usage patterns
• Remember your preferences

You can modify your browser settings to disable cookies, but some features may not function correctly.

8. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or your personal data:

Email: support@mizoramhealthline.in

Phone: +91 8415813256

Office Address: Saitual Chhimveng, Near District Hospital Saitual, Mizoram

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our Platform after updates means you accept the new policy.