Refund Policy

1. Appointment Cancellations

We understand that circumstances may change, requiring you to cancel a scheduled appointment. Our refund policy for appointment cancellations is as follows:

• Cancellation more than 24 hours before appointment: Full refund
• Cancellation less than 24 hours before appointment: 50% refund
• No-show without cancellation: No refund

2. Service Dissatisfaction

If you are dissatisfied with a service provided through Mizoram Healthline, please contact our customer support within 7 days of the service. We will review each case individually and may provide a full or partial refund at our discretion.

3. Technical Issues

If you were unable to receive a service due to technical issues on our platform, please contact our support team immediately. With proper verification, we will provide a full refund or reschedule your appointment at no additional cost.

4. Refund Processing

Approved refunds will be processed to the original payment method used for the transaction. Refunds typically take 3-5 business days to appear on your statement, depending on your payment provider.

5. Exceptions

Some services or special promotions may have different refund terms, which will be clearly stated at the time of purchase.

6. Contact for Refunds

To request a refund or discuss a refund-related issue, please contact our support team at:

📧 Email: support@mizoramhealthline.in
📞 Phone: +91 8415813256
📍 Office Address: Saitual Chhimveng, Near District Hospital Saitual, Mizoram