Terms of Service

1. Our Role

Mizoram Healthline is a service platform that connects users with licensed healthcare professionals for the purpose of scheduling consultations.

We act solely as an intermediary and do not provide medical advice, diagnosis, or treatment ourselves. At Mizoram Healthline, we prioritize delivering a seamless and reliable experience for our users. Our Dedicated Customer Support team is available to assist you with personalized guidance and service coordination.

All healthcare services are delivered by independent professionals who are solely responsible for the care they provide.

2. Appointment Booking

• You can schedule consultations with available healthcare providers through the Platform.
• Appointment confirmation depends on the professional's availability and acceptance.
• We do not guarantee any particular outcome or result from consultations.

3. Payments & Fees

• Fees for booking consultations are displayed before booking and are set by the company.
• Mizoram Healthline may process payments on behalf of the professionals and may include service fees.
• All payments are final and non-refundable unless stated otherwise in our cancellation policy.

4. Cancellations & Refunds

• Cancellations and rescheduling must be made within 24 hrs of confirmed appointment.
• Refunds, if applicable, will be processed within 3 - 10 working days.
• Mizoram Healthline is not liable for missed appointments, late arrivals, or professional cancellations.

5. User Responsibilities

You agree to:

• Provide truthful and complete health-related information.
• Follow the advice and instructions given by the healthcare professional.
• Use the Platform for lawful, personal purposes only.

6. No Medical Advice

The Platform is not a substitute for professional medical advice or treatment.

Any information or services provided via Mizoram Healthline are for informational and coordination purposes only. Always consult with a qualified medical professional directly regarding any health concerns.

7. Limitation of Liability

Mizoram Healthline is not liable for:

• Any injury, loss, or damage resulting from reliance on the services of a healthcare provider.
• Any errors, delays, or interruptions in the operation of our Platform.
• Any malpractice, negligence, or misconduct by healthcare professionals.

8. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy, which forms a part of these Terms. By using our Platform, you consent to our data collection and use practices.

9. Modifications

We reserve the right to change or update these Terms at any time. Updates will be posted on this page, and your continued use of the Platform constitutes acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by and interpreted under the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts in Aizawl, Mizoram.

11. Contact Us

If you have any questions about these Terms, please reach out to us:

📧 Email: support@mizoramhealthline.in
📞 Phone: +91 8415813256
📍 Office Address: Saitual Chhimveng, Near District Hospital Saitual, Mizoram